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The useful details
Policies & terms.
Ordering, delivery, returns, privacy, account information, and the terms for shopping with retro_fcb—all in one place.
01
Ordering Information
Choose a jersey, size and quantity, then click Buy Now button to continue with the payment at checkout.
02
Shipping Information
After your payment is completed, your order will first appear as Pending while it is reviewed. Once approved, the order status will change to Approved and it will be prepared for shipment.
When your order ships, the status will change to Shipped. The carrier name, tracking number, tracking link, and available estimated delivery details will be added to your customer account so you can follow the shipment. Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.
Delivery dates are estimates and may change because of carrier delays, weather, holidays, or an incorrect or incomplete address. If an order is marked Shipped and tracking is not available after 48 hours, or if you need help with delivery, contact support and include your order number.
03
Return Policy
Contact Support before sending any item back. Return eligibility depends on the product condition, the reason for the request, and the time elapsed since delivery. Items must remain unworn, unwashed, unaltered, and include their original tags and packaging unless the item arrived damaged or incorrect.
Submit the order number, reason for the request, and clear photographs when relevant. A support request does not guarantee approval. Do not mail a return until retro_fcb provides written return instructions. Approved refunds are issued through the original PayPal payment method after the returned item is received and inspected. Original shipping charges and return-shipping costs are non-refundable unless required by law or the return resulted from our error.
04
Exchange Policy
Exchanges are subject to current inventory and approval. Contact Support with your order number, requested size or version, and the reason for the exchange. Items must remain unworn, unwashed, unaltered, and include their original tags and packaging unless the item arrived damaged or incorrect.
Do not send an item back until written exchange instructions are provided. If the requested replacement is unavailable, support will explain the available return, refund, or alternative-product options.
05
Damaged-product Policy
If your package or item arrives damaged, contact support as soon as possible so we can review the issue and help you with the next steps.
Please include your order number, a brief description of the damage, and clear photographs showing:
The damaged item
The shipping box or mailer
The internal packaging
The shipping label
Keep the damaged item and all original packaging until our review is complete. Please do not discard the packaging or return the item before receiving instructions from support. Once we receive the required information, we will review your case and provide the appropriate next steps as quickly as possible.
06
Delivery-address Policy
Review your delivery address carefully at checkout. Contact the shop as soon as possible if a correction is needed.
Review the product sizes and descriptions before ordering. Fit can vary by jersey style.
08
Contact Information
For order, account, return, cancellation, refund, delivery, or damaged-package help, use the Contact Support page so your request can be securely connected to your account and order. You may also email order@retrofcb.store. Include your order number when available, but never send passwords, full card numbers, or PayPal credentials.
09
Privacy Policy
Effective date: August 28, 2026
This Privacy Policy explains how retro_fcb collects, uses, discloses, retains, and protects information when you visit retrofcb.store, create or use an account, shop, place an order, submit a review or support request, or use any other store feature.
Information We Collect
Account and security information: Name, email address, password-reset and email-verification status, authentication identifiers, login and security events, and multi-factor authentication status where applicable. Passwords are handled by our authentication provider and are not visible to retro_fcb.
Profile and delivery information: Phone number, contact email, street address, apartment or unit, city, state or province, postal code, and country.
Shopping activity: Cart contents, saved-for-later items, favorites, recently viewed products, selected jersey version and size, back-in-stock requests, and checkout activity.
Order and transaction information: Products, quantities, prices, discounts, shipping charges, order status, receipt information, PayPal transaction references, refund references, and cancellation requests. We do not receive or store your PayPal password, full card number, card security code, or bank-account credentials.
Shipping and tracking information: Shipping address, carrier, tracking number and link, shipment status, event history, location updates, and estimated delivery information when available.
Support information and uploads: Case type, order number, messages, status and resolution details, and photographs you choose to upload for returns, cancellations, refunds, incorrect items, or damaged-package reports.
Reviews: Rating, review title and text, product and order references, moderation status, and the name information used for the public reviewer label.
Technical and security information: Device and browser information, IP address, cookies, request and error logs, rate-limit and CAPTCHA results, and administrative activity logs used to operate, troubleshoot, and protect the store.
Optional analytics: If you select Allow analytics cookies, we record first-party events such as page views, product views, cart additions, saved-for-later actions, and checkout starts. These events may include a random session identifier, page path, product identifier, and timestamp, but are designed not to include your name, email, address, support photographs, or PayPal details.
How We Collect Information
We collect information directly from you, automatically through the website, and from service providers involved in authentication, payment, email, shipping, and tracking. For example, PayPal may return limited account or transaction information after you authorize a connection or complete payment, and a carrier may provide shipment events after tracking information is added to an order.
10
Terms & Conditions
Effective date: August 28, 2026
These Terms & Conditions govern your access to retrofcb.store, your customer account, and purchases from retro_fcb. By using the website, creating an account, linking PayPal, submitting content, or placing an order, you agree to these terms and the policies linked on the website.
Eligibility and Customer Accounts
You must provide accurate, current information and keep your password and account secure. Email verification may be required before account features are available. One person may not impersonate another, create accounts through deceptive means, or use another customer’s account without permission. Contact support promptly if you believe an account has been compromised.
Customer authentication uses email and password through Supabase; it is not a ChatGPT sign-in. Administrator access is separate, restricted to the authorized administrator account, and protected by additional security controls. We may suspend or restrict access when reasonably necessary to protect customers, the store, or the integrity of our systems.
Products, Images, Sizing, and Availability
We make reasonable efforts to present product titles, photographs, colors, versions, sizes, seasons, descriptions, prices, and availability accurately. Colors and details may appear differently depending on lighting, photography, and your screen. Player Version jerseys use a slimmer performance-style fit, while Fan Version jerseys use a more relaxed fit. Jerseys run smaller than standard U.S. sizing; consult the Sizing Guidance and consider ordering one size up.
Inventory is managed separately by jersey version and size and is not guaranteed until an order is approved. An item may become unavailable after it is placed in a cart or saved list. We may correct listing errors, limit quantities, withdraw products, or cancel an unavailable or materially mispriced item. Scheduled releases, sale prices, compare-at prices, low-stock labels, and back-in-stock availability may change without notice before an order is accepted.
Cart, Favorites, Alerts, and Recently Viewed Products
Placing an item in a cart, favorites list, saved-for-later list, or recently viewed list does not reserve inventory or establish a purchase. Back-in-stock alerts are informational and do not guarantee that inventory will remain available when you visit the store.
Prices, PayPal, and Checkout
Prices are in U.S. dollars unless stated otherwise. Shipping, taxes, PayPal charges, or other applicable amounts will be disclosed before or during payment when available. PayPal is currently the only payment provider. PayPal’s own terms also apply to the payment transaction.
The checkout reviews the entire active cart in one order. Review every product, version, size, quantity, the saved U.S. delivery address, estimated delivery, shipping charge, taxes shown, and final total before completing one PayPal payment. Linking a PayPal account to your profile is optional, does not replace your retro_fcb login, and does not by itself submit payment. retro_fcb does not receive your PayPal password, full card number, card security code, or bank credentials.
How We Use Information
We use information to:
Register, verify, authenticate, secure, and support customer and administrator accounts.
Save profiles, carts, favorites, recently viewed products, and product-notification preferences.
Validate availability, review and approve orders, maintain size-and-version inventory, issue receipts, fulfill purchases, and handle cancellations, returns, exchanges, and refunds.
Display order history and tracking progress and send important payment, order, shipping, delivery, support, and back-in-stock emails.
Publish and moderate verified-purchase reviews while preventing fake, abusive, unlawful, or misleading content.
Respond to support requests and evaluate photographs submitted with damage or order claims.
Maintain backups, diagnose errors, measure store performance, prevent fraud and misuse, enforce our terms, and comply with legal, accounting, tax, and security obligations.
Cookies and Analytics Choices
Essential cookies and similar local-storage technologies support sign-in, account security, carts, and other core functions. They cannot be disabled through our cookie banner because the requested services may not function without them.
Optional first-party analytics remain disabled unless you select Allow analytics cookies. You may select Essential cookies only and still use the store. Your choice is stored in that browser for up to one year. You can use the Cookie choices link to reset the selection or clear your browser data. We do not currently use third-party advertising cookies or analytics data for cross-site behavioral advertising.
PayPal and Payments
PayPal processes checkout under its own terms and privacy policy. If you choose to link a PayPal account, PayPal handles the authorization and may provide us with a payer identifier, PayPal email, and verification status so the website can show the connection. Linking PayPal is optional and is separate from signing in to your retro_fcb account. Payment and refund records may still be retained when required for accounting, fraud prevention, disputes, or legal compliance.
Reviews and Other Public Information
Approved product reviews may be visible to the public with the rating, title, review text, a Verified Purchase label, and an abbreviated reviewer name such as a first name and last initial. Do not include addresses, phone numbers, payment details, or other sensitive information in a review. Support requests and support photographs are not intended to be public.
Email Communications
We use your registered or contact email to send transactional messages such as verification and password-reset emails, receipts, order approvals or cancellations, refund notices, shipping and tracking updates, support confirmations, and back-in-stock alerts you requested. These operational messages are not a general marketing subscription. You can stop a back-in-stock alert by contacting support, but some account, security, order, or legal notices are necessary to provide the service.
How We Disclose Information
We disclose information only as reasonably necessary to providers supporting the store, including:
Supabase for customer authentication and related account services.
Cloudflare for website hosting, databases, private file storage, backups, security, and delivery of website content.
PayPal for payment processing, refunds, and optional PayPal account authorization.
Resend and email infrastructure providers for transactional email delivery.
Shipping carriers and tracking services when needed to fulfill and track an order.
These providers process information under their own terms and privacy practices. We may also disclose information when required by law; to investigate fraud, abuse, or security incidents; to protect customers, retro_fcb, or others; or in connection with a merger, financing, sale, or transfer of the business. We do not sell personal information for money and do not share personal information for cross-context behavioral advertising.
Data Retention and Backups
We retain information only for as long as reasonably needed for the purposes described above. Account and profile information generally remains while the account is active. Cart, favorites, recent-view, alert, review, order, payment-reference, support, administrator-log, and security records may be retained as needed to operate the store, maintain tax and accounting records, resolve disputes, prevent fraud, enforce agreements, and comply with law. Deletion from active systems may not immediately remove information from protected backups; backup copies are isolated and expire or are overwritten according to our backup practices.
Your Choices and Privacy Requests
You can update eligible profile information, manage cart and saved items, remove favorites, and change cookie choices through the website. You may request access to, correction of, or deletion of personal information by submitting a Contact Support request or emailing order@retrofcb.store. We may need to verify your identity before completing a request. Certain order, transaction, security, or support records may be retained where permitted or required by law. Depending on where you live, you may have additional privacy rights.
Security
We use reasonable administrative, technical, and organizational safeguards, including access controls, customer email verification, CAPTCHA and rate limiting, administrator multi-factor authentication, activity logging, and backups. No method of transmission or storage is completely secure. Protect your password and contact us promptly if you suspect unauthorized account activity.
Children’s Privacy
The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted personal information should contact us.
Changes to This Policy
We may update this policy as our store, providers, features, or legal obligations change. We will revise the effective date and provide any additional notice required by applicable law when material changes are made.
Contact
For privacy questions or requests, use the Contact Support page or email order@retrofcb.store. You may also contact the business through Instagram at @retro_fcb.
Order Submission, Review, and Acceptance
A PayPal payment, automated receipt, or Pending status confirms submission but does not necessarily mean the order has been accepted. We review payment and availability before approval. We may request information, reject or cancel an order, or limit quantities for suspected fraud, payment problems, inaccurate information, inventory shortages, pricing errors, or other reasonable fulfillment issues. If we cannot accept a paid order, we will initiate any amount due back through PayPal or otherwise provide the remedy required by law.
Order statuses generally mean:
Pending: Payment or order details are being reviewed.
Approved: The order has been accepted and is being prepared for fulfillment.
Shipped: Carrier and tracking information has been added and the package has been handed over or prepared for carrier movement.
Delivered: Delivery is reflected in the carrier or store record.
Cancelled: The order will not be fulfilled; any applicable refund is handled separately through PayPal.
Inventory for the exact jersey version and size is checked again before payment and reduced only after PayPal confirms payment. If an item becomes unavailable during checkout, the order is stopped and the customer is asked to update the cart. If a payment is captured but fulfillment cannot proceed because of an exceptional processing conflict, support will provide the available alternative or refund.
Receipts and Electronic Communications
You agree to receive account-verification, password-reset, receipt, order-status, cancellation, refund, shipping, tracking, delivery, support-case, and requested back-in-stock communications electronically at your registered or contact email. Keep that email accurate and check spam or junk folders. A downloadable receipt may also be available in your account. Delivery of an email can be affected by your email provider and is not guaranteed.
Shipping, Delivery, and Delays
Provide a complete and accurate delivery address. Shipping prices and delivery estimates, when available, are based on the information supplied at checkout or during fulfillment. Delivery dates are estimates unless expressly stated as guaranteed. Carrier delays, weather, holidays, customs, address problems, and events outside our reasonable control may affect delivery.
We will ship within the timeframe stated for the order or otherwise within the period required by applicable law. If a material delay occurs, we will provide the notice, cancellation opportunity, refund, or other remedy required by applicable law. Contact support before ordering if you need an item by a specific date.
Tracking Information
Tracking information appears after the administrator adds the carrier and tracking number to an approved order. The tracking bar reflects order and carrier events available to the store; it is not a live GPS location. Carrier scans may be delayed, incomplete, or corrected. Estimated delivery dates and the truck-bar position are informational and not guarantees. The carrier’s official tracking page controls if its information conflicts with the store display.
Cancellations, Returns, Exchanges, Refunds, and Damage Claims
You may submit an order-cancellation request through your account or Contact Support, but a request is not approved until retro_fcb confirms it. Fulfillment may proceed if a request arrives after processing or shipment has begun, subject to rights that cannot be waived under applicable law.
Returns and exchanges are governed by the posted Return Policy and Exchange Policy. For an incorrect, incomplete, or damaged delivery, contact support promptly and provide the order number, description, and clear photographs of the item, packaging, shipping container, and label when requested. Keep the product and all packaging until the review is complete, and do not send an item back without written instructions. Approved refunds are processed through PayPal; an account status or refund reference records the result but does not replace PayPal’s processing timeline.
Product Reviews
Reviews may be submitted only for products connected to an eligible delivered purchase. Reviews must reflect your genuine experience and may not include false claims, impersonation, harassment, unlawful material, spam, undisclosed conflicts, personal or payment information, or content that infringes another person’s rights. Do not submit a review in exchange for compensation or another benefit conditioned on positive or negative sentiment.
We may verify purchases, investigate suspicious activity, and reject or remove reviews that violate these rules or applicable law. Moderation will not be used to change the meaning of a review or suppress an otherwise eligible review merely because it is negative. Approved reviews may appear publicly with an abbreviated name and a Verified Purchase label.
Customer Support and Uploaded Photographs
Support requests may be connected to your account and order. Provide complete, truthful information. Photographs should show only what is reasonably needed to evaluate the request; do not upload unrelated personal, confidential, illegal, or infringing content. You grant retro_fcb permission to store, review, and use the submitted material solely to investigate and resolve the request, prevent fraud, and comply with law.
Acceptable Use
You may not attempt unauthorized access; evade authentication, CAPTCHA, rate limits, or administrator controls; submit false orders, claims, reviews, or tracking information; introduce malicious code; disrupt or scrape the service in an abusive manner; misuse another person’s information; or use the website to violate any law or third-party right.
Intellectual Property and Third-Party Marks
The retro_fcb name, website design, original text, logo, graphics, and business materials are owned by or licensed to retro_fcb and may not be copied or commercially reused without permission. Team, league, player, manufacturer, payment-provider, carrier, and other third-party names, images, and marks belong to their respective owners. Reference to a third-party mark does not imply affiliation, sponsorship, or endorsement unless a product listing expressly states otherwise.
Third-Party Services
The website may connect or link to Supabase, PayPal, Instagram, shipping carriers, and other third-party services. Their content, availability, processing time, security, terms, and privacy practices are controlled by those providers. Use of a third-party service is subject to its applicable terms.
Disclaimers and Limitation of Liability
To the fullest extent permitted by law, the website and informational features are provided without warranties beyond those expressly stated or legally required. retro_fcb is not responsible for interruptions, inaccurate third-party tracking estimates, or indirect, incidental, special, or consequential losses arising from the website or a third-party service. Nothing in these terms limits warranties, refund rights, liability, or remedies that cannot legally be limited.
Changes, Severability, and Applicable Law
We may update these terms when store features, providers, policies, or legal requirements change. Revised terms apply when posted, subject to any notice or consent required by law. If one provision is unenforceable, the remaining provisions continue to the extent permitted. These terms are governed by applicable law, without limiting any mandatory consumer protection that applies to you.
Contact
For questions about these terms or an order, use the Contact Support page or email order@retrofcb.store. You may also contact the business through Instagram at @retro_fcb.
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